Return Policy

1. Return Eligibility:

At Musashino Fabric, we strive to ensure your satisfaction with every purchase. Our return policy covers the following scenarios:

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will assess the issue and provide instructions on how to proceed with the return and replacement or refund.

  • Incorrect Item Received: In the event that you receive the wrong item, please notify us within 7 days of receiving the product. We will arrange for the correct item to be shipped to you or provide a refund based on your preference.

2. Non-Returnable Items:

Certain items are non-returnable, including:

  • Cut Fabrics: Due to the nature of cut fabrics, we cannot accept returns for items that have been cut or altered.

  • Custom Orders: Products that are made to order or customized according to your specifications are non-returnable.

  • Clearance and Sale Items: Clearance or sale items are sold as-is and are not eligible for returns.

3. Return Process:

To initiate a return, please follow these steps:

  • Contact us: Reach out to us at themusashino@gmail.com with your order number, a description of the issue, and relevant photos if applicable.

  • Assessment: Our team will review your request and assess whether it meets the eligibility criteria.

  • Return Instructions: If a return is approved, we will provide you with instructions on how to return the item.

  • Refund or Replacement: Once we receive the returned item and confirm its eligibility, we will process the refund to your original payment method or send out a replacement, as per your preference.

4. Timeframe for Returns:

Returns must be initiated within 14 days of receiving the product. The returned item must be postmarked within 30 days of the original purchase date.

5. Contact Information:

If you have any questions or concerns about our return policy, please contact us at themusashino@gmail.com or call us at +84962724527.

6. Changes to Return Policy:

Musashino Fabric reserves the right to update or modify the return policy at any time. Any changes will be effective immediately upon posting on our website.