FAQs

  • What payment methods do you accept?
    We only accept payments through PayPal for several reasons, including enhanced security and ease of use. Please ensure you have a PayPal account to complete your purchase.

  • What is your return policy?
    We offer a 30-day return policy on unused and unopened items. To initiate a return, please contact our customer service team, and they will provide you with a return shipping label. Please note that original shipping costs are non-refundable.

  • How long does shipping take?
    Standard shipping typically takes 3-5 business days within the U.S. For international orders, delivery times may vary based on location. You can choose expedited shipping options at checkout for faster delivery.

  • Do you ship internationally?
    Yes, we ship to select countries worldwide. Shipping costs and delivery times vary by location. Please check our Shipping Policy for a list of countries we service and any applicable customs duties or taxes.

  • How can I track my order?
    Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's website to monitor your shipment's progress until it arrives at your doorstep.

  • Can I change or cancel my order after placing it?
    If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request.

  • What should I do if I receive a damaged or incorrect item?
    We apologize for any inconvenience! Please contact our customer service team within 48 hours of receiving your order, and we will assist you in resolving the issue, including arranging for a replacement or refund.

  • Do you offer gift cards?
    Yes, we offer digital gift cards in various denominations. They can be purchased on our website and are delivered via email for easy gifting.

  • How do I create an account?
    To create an account, click on the "Sign Up" button on our homepage. You’ll need to provide your email address and create a password. Having an account allows you to track orders, save your preferences, and receive special offers.

  • Do you have a loyalty program?
    Yes! We offer a loyalty program where you can earn points for every purchase, which can be redeemed for discounts on future orders. Sign up on our website to start earning rewards today!